Customer Success – Solution Architect

Location:  USA

SeaLights is looking for a Customer Success solution Architect with a focus on customer satisfaction, support, and increase of adoption. They will focus on solution-level decisions with the customer and analysis of their impact on the overall business goals and outcomes. We’re looking for someone with knowledge and experience in CI/CD pipelines and maintaining high-quality development procedures to help plan and implement Sealights in the customers development cycles.

The job requires at least 30% travel

Responsibilities:

  • Design, describe and manage the implementation and adoption plan to be performed by the customer with Sealights
  • Lead Sealights and the customer’s teams to integrate SeaLights as part of their CI/CD build and testing processes
  • Maintain and support overall relationships with assigned customers; this includes increasing adoption, ensuring retention and satisfaction.
  • Establish trusted relationships with each assigned customer as a strategic advisor and support the continued value of our products and services.
  • Work with customers to continuously improve SeaLights’ offering and learn the customer’s needs and requirements.
  • Advocate customer needs/issues across SeaLights.

Requirements:

  • Prior experience in Solution Architect, Technical Account Management, or equivalent history of increasing customer satisfaction, adoption, and retention – must
  • Ability to design and plan CI/CD product and process adoptions – must
  • 5 Years of hands-on experience in integrating tools during pre-sale and/or post-sale – must
  • Experience in organizations like Tier-3 support and up, previous development experience, DevOps or equivalent – must
  • Experience in various DevOps build and testing processes – must
  • Customer Success, project management – advantage
  • Knowledge/experience in Java, .NET, JS & Python – advantage.
  • Impeccable written and verbal communication skills
  • Fluent in English
  • A B.Sc. degree in Computer Science, a similar technical field, or equivalent practical experience – advantage
  • Eager to learn, highly focused on the target, results-oriented

Please send your CV to jobs@sealights.io

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