Dell has a centralized QA team led by Chetan Somaiah, Director of QA, that is responsible for the quality of its products. Once the development team completes their unit and functional tests, the QA team runs e2e tests and has quality gates in place so that poor quality code does not reach production.
Although the team invested time and effort in their quality gates, there were still incidents in production. Chetan analyzed why this was happening and discovered that even though all his tests were passing, there were still untested code changes reaching production. Test coverage on a unit test level was not enough to prevent incidents. In order to manage his team’s quality risks, Chetan needed a more holistic approach.
Dell started using the SeaLights Software Quality Governance Platform in October of 2018. With SeaLights the QA team is able to automatically identify, manage, and control every perceivable Quality Risk across the entire end-to-end delivery pipeline, for every single software change, reducing its incidents in production from 5 a quarter to zero.
“With SeaLights, the number of defects was drastically reduced from 5 production issues to a total of zero, per quarter!”