Innovate with SeaLights

Innovate with SeaLights.

We’re on a mission to change how the world thinks about software quality and looking for people who embrace challenges, are creative, and love to inspire others, to join our fast-growing company.

Open Positions.

Technical Support Engineer

USA - Remote · Full-time

About The Position

Technical Support Engineers at SeaLights are independent self-starters with a proven track record in Enterprise Software Tech Support and have a background in DevOps + CI/CD pipeline.

They are passionate about working with clients, combine strong analytical skills with a can-do attitude, and are comfortable collaborating with other peers in the Support, Engineering, Product, and Sales teams to ensure customer issues are handled and resolved to meet a high bar of customer satisfaction.

Join our Global Support Team.

What you’ll do

Troubleshoot and own support cases, including:

  • Analyze logs, data received, network traffic, and various parameters from customers environments
  • Reproduce customer scenarios
  • Become familiar with various debugging tools
  • Set up various dev and testing environments
  • Communicate promptly and clearly with the client
  • Maintain and enhance both internal and external knowledge bases with the most recent and relevant information
  • Take part in training, onboarding, and shadowing new or junior team members

What you have

  • Min of 3 years of experience in Enterprise software Tech support or QA position
  • Experience in DevOps industry, CI/CD pipeline, and tools like Jenkins, TeamCity, etc. 
  • Great communication skills with both clients and peers 
  • Strong Technical Software-related Debugging skills
  • Good understanding of Java server / JVM setup

Extra edge

  • Knowledge and experience with various testing frameworks
  • Good understanding of build and testing processes in some or all of the following: Java, Kotlin, JS, .NET & Python
  • Experience with both Linux and Windows

Apply for this position